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Warranty

The warranty, as determined by the manufacturer of the lamps, is listed below. Which Lamps offers a statutory DOA period of 90 days on all lamps supplied to its customers. For further information on lamp warranties, please contact your account manager who will be happy to assist you.

Acer: 90 days standard.

ASK: Either 90 days or 6 months depending on the lamp model. For information on a specific lamp, please speak to your account manager.

Barco: The standard lamp warranty covers 750 hours. Any replacement is calculated on a pro rata basis. For example, if you have used 250 hours (one third of the warranty), you only pay a third of the price for a replacement lamp.

BenQ: 90 days standard.

Canon: 90 days standard.

Casio: 90 days or 500 hours.

Epson: Every lamp comes with a 90 day warranty from the date of purchase

Geha: 90 days or 500 hours.

Hitachi: A minimum of 90 days from date of purchase

JVC: 90 days or 500 hours.

Mitsubishi: 500 Hours or 6 Months - Whichever comes first

NEC: 6 months or 1000 hours

Optoma: There is a minimum warranty of 3 months on all Optoma lamps. Some models have a further warranty of 6 months or 1000 hours, or 1 year and 2000 hours. For more information on a specific lamp, please contact your account manager.

Panasonic: A minimum of 500 hours unless it’s the PTF200 which is warranted for 3000 hours or 3 years, whichever is sooner.

Sanyo: 90 days or 500 hours.

Sharp: All Sharp lamps have a 3-year warranty apart from the models fitting the XVZ100/200/201/2000/3000 /12000/31000 projectors.

Sony: 90 days standard unless it’s the EX5+ which has a 3-year unlimited lamp warranty.

Themescene: If you were buying a lamp on its own it would come with a 6 month warranty from date of purchase or 1000 hours whichever is sooner.

Toshiba: 90 days or 500 hours.

Warranty

Dead on Arrival (DOA) product

‘Dead on Arrival’ is a term that relates to the non-operation or premature failure of a new lamp (within 14 days of invoice). In this event the lamp must be repackaged in the same carton in which it was received and a returns number should be obtained from our customer services team customerservices@whichlamps.com. The item should then be returned within a suitable outer wrap to Which Lamps for inspection. If you have not got the proper packaging then we suggest that you wait for the replacement to be sent to you and then use the replacement packaging to return the faulty lamp. A replacement will be issued and a second invoice will be raised. However, if it is found that nothing is wrong with the lamp or it has been damaged outside of the DOA terms then the lamp will be returned to you at your expense or scrapped (subject to your decision) and a credit note will not be issued.

You should include your full contact details and a copy of your purchase order, our invoice or delivery note. Please ensure carriage is prepaid and the lamp is fully insured. If your claim for a replacement lamp under the terms of warranty is authorised, you will be reimbursed for these carriage charges.

Courier

Every care will be taken to ensure that the lamp you purchase is securely packaged. In the unlikely event that it is received in a damaged condition, you should contact our customer services team at customerservices@whichlamps.com. The item should then be returned using the returns number reference, preferably within the original packaging or a suitable outer wrapper, in order that we may inspect both lamp and packaging for physical damage. We strongly advise that you note the statement that now appears to be common amongst carriers ‘received in good condition’. This should be struck out and replaced with ‘unexamined’ or ‘in damaged condition’. If appropriate, take photographs. Claims must be logged verbally within 48 hours and confirmed in writing within 72 hours of receipt (email, fax or hard copy by post).

You should include your full contact details and a copy of your purchase order, our invoice or delivery note. Please ensure carriage to Which Lamps is prepaid and the lamp is fully insured. If your claim for a replacement lamp under the terms of insured carriage is authorised, you will also be reimbursed for these carriage charges.